FAQ

Payment instructions

Which payment providers do you offer?

You can shop with us using the following payment methods:

Paypal, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Klarna invoice, Klarna pay immediately, Union Pay, Sofort, Shop Pay.

Shipping & delivery times

What are the shipping costs?

Up to a purchase value of 39,99€ Shipping costs (postage & packaging) in USA & Germany are 4.95€, in Austria and Switzerland 6.95€.

From a purchase value of 40€ Shipping is free in the USA, Germany, Austria and Switzerland.

What are the delivery times?

Delivery times are currently 3-5 working days. You can track your delivery at any time using the tracking number.

Please note that we are still a young label and we produce each product individually for you. Depending on the volume of orders, there may be small deviations in the delivery time.

Who are our logistics partners for delivery?

As a rule, the packages are delivered by DHL, DPD and Hermes.

Will I receive a tracking number?

Yes, we only send our packages with a tracking number.

As soon as your order is on its way to you, you will receive an email with your tracking number and you can track your package at any time.

Will I receive a shipping confirmation?

Yes, as soon as your package is on the way, you will receive a notification with your tracking number by email.

Vouchers

Can I also buy gift vouchers?

You can find our vouchers at https://www.shirtsetter.com/products/jetzt-neu-der-shirtsetter-geschenkgutschein-1

Where can I enter the voucher code?

You will find the discount code input field in the checkout under the order overview.

Further questions & suggestions

You haven't found a product or have your own ideas?

Feel free to send us a message using the contact form or directly on Instagram Shirtsetter.